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Freight surcharge query — Falcon Logistics

CASE-1007 · Supplier Dispute

Reason

Fuel surcharge of £2,180 applied above the current rate card on invoice FLX-9887.

Linked Transactions
Invoice FLX-9887£19.4k
PO PO-20844£22.8k
Conversation
Ben Carter18 Aug 2026

Hi Sophie, the fuel surcharge on FLX-9887 is 12.7% of run value against a 4.5% cap in FLX-RC-2026. Can you confirm this is correct?

Sophie Marsh22 Aug 2026

Apologies, that's an error on our side — we'll issue a credit for the difference of £2,180 on your next statement.

Activity Timeline

  1. Fuel surcharge queried on invoice FLX-9887

    Invoice disputed · Ben Carter · £2,180

Resolution
Falcon LogisticsSupplierMedium
Receivable
£0
Payable
£42.1k
Net
-£42,150
Case Details
Financial Exposure£2,180
PriorityMedium
OwnerBen Carter
Due Date30 Sep 2026
Created18 Aug 2026
Documents
Credit note — fuel surcharge correction.pdfCredit Notes · Falcon Logistics22 Aug 2026 · Sophie Marsh · 47 KB